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PRIVACY STATEMENT

Company details
Company name:                                Lady Plus Fashion
Website:                                            https://www.ladyplusfashion.com
Chamber of Commerce number:      58605398
VAT identification number:              NL206288256B01
Contact:                                            info@ladyplusfashion.com

 

Personal
If you order products from us, you enter your personal details: name, delivery address, email address, phone number. You leave them with us, so we can process your order. However, we can imagine that you would like to know why we ask you for your personal information and what we do with it. Please find the information below.

Personal data that we process

• First and last name
• Sex
• Delivery Address
• Phone number
• Email address
• Information about your activities on our website
• IP address
• Internet browser and device type


Safety

All information that you leave with us is kept safely locked with the most modern techniques. If we give your information to anyone – you read below why and when we do – then we demand that those other parties will treat your data just as carefully as we do and that they are only used for the purpose for which they were intended.

If we transfer or receive your data on our website, we always use coding technologies recognized as common standards within the IT sector and we use a secure server. You can identify a secure connection to the following points:
• The internet address shown starts with "https://" instead of "http://..."
• On your browser on the top or at the bottom of the window border a closed padlock icon will appear

If we transfer data to third parties with whom we have contractual obligations, these third parties comply with the same safety requirements as we are committed to.

With companies that process your data on our behalf, we have a processing agreement. This way, the same level of security and confidentiality of your data is guaranteed.

If you feel that this does not done correctly, please let us know via info@ladyplusfashion.com

 

Why do we need your data
We use your data for different purposes. We use data received directly from you, but also data collected by ourselves. For example we use information about your visit to our website, data from previous orders, your IP address and surf and search behavior kept in cookies.
Read more about cookies and how you can turn them off here.

Your account
In your account at Lady Plus Fashion, we store the following information: your name, telephone number, email address, delivery address, payment details and specified information. Convenient, because then you don't have to enter this information each time. We will also keep information about your previous orders so that you can easily find it again.

Payment in advance
All advance payments (iDeal, Sofort, Bancontact etc) are processed by the service provider Sisow. Credit card payments (Paypal) are conducted via a secure connection (as described above). Your information is shared with Sisow and Paypal and will be used only for the purpose to be able to pay and refund.

Afterpay
If you buy items that you don't want to pay right away, you can use afterpay on our website. We use agencies such as Klarna who may do a credit check. For that credit check we can give your data to others, who may use this information only for that purpose. In addition, you can be emailed/called to remind you of an invoice that has expired.

Delivery
For your order, we need your name, email address, shipping address, payment information and your phone number. This allows us to deliver your order and keep you informed about your order. We give your information to others when needed for an order, for example to our fulfillment company and shipping company. When we e-mail personal data we make use of a secure connection.

Newsletter
You can sign up for our newsletter. By signing up you stay informed about our offers, promotions and other news. To receive the newsletter we need your email address and/or name. Emaildresses are processed by Mailchimp. Of course, you can always unsubscribe from our newsletter if you do not wish to receive this anymore. Your email address will be removed as soon as possible.

Reviews
We love reviews; and so do our customers. If you would like write a review on a purchased item on our website, you can choose if your personal information or your name will be visible to other visitors. We keep track of who writes which review.
We also work together with the company Kiyoh which sends an email on our behalf to write a general review about, for example, our service. You can also choose whether your name is visible to other visitors or not.

Advertising
We use our ad networks and media agencies that show ads. This is done based on your previous visits to our website. We and our ad networks and media agencies collect your surf behaviour, search behaviour, IP address and previous orders based on cookie technology.

Social media
If you are using social media, such as Facebook, you can use your social media account to login some places on our website. When you are logged in and share a product from our website, it will appear on your facebook feed. Please know that Lady Plus Fashion cannot get access to your social media account. You can share articles that you like or find useful with your friends. If you send us a private message via social media, we will keep that message and your account name in order to respond to your message.

If you participate in a promotion or contest on social media, we ask you -if you have won- to email us your name and address to send you your prize.

Where you are entitled to?

  • Portability of personal data: This means that you have the right to receive the personal data that we have from you. 
  • Oblivion: this right means that we have to erase personal data in a number of cases when at your request. 
  • Access: you have the right to ask what information we have from you. You may also ask to see this information. 
  • Rectification and addition: you have the right to change incorrect personal data or supplement it. 
  • Limitation: gives you in certain situations the right to limit the use of your data. 
  • Automated decision making and profiling. In other words: the right to a human look at decisions.
  • Object to the data processing.


How long we keep your information?

We store your data no longer than is necessary for the processing of the purposes for which it was collected.

What do we do with your data?
We never use your data to show you other prices than other customers. All our clients see the same prices for our products. We never sell your information to others.

Is your data incorrect or do you have other questions?
Is there something incorrect or do you want to consult or remove your details, please feel free to contact us at info@ladyplusfashion.com