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1. General
1.1 The general terms and conditions are applicable to all agreements concerning orders between Lady Plus Fashion and the customer.

1.2 Lady Plus Fashion always has the right to change these general terms and conditions and the content of her website.

1.3 By placing an order, the customer declares, without reservation, to agree with the general delivery terms and conditions.

2 Prices and Offers
2.1 The prices named for the articles are in euros, including VAT and including shipping and return costs (within the Netherlands).

2.2 Lady Plus Fashion is not liable for the results of printing and/or typographical errors on its website No right can be derived from incorrect pricing information.

2.3 Offers are only valid as long as the supply lasts and during the indicated promotional period.

3 Payment
3.1 Payment takes place via the payment methods that are offered on the website. 

4 Shipping costs
4.1. The shipping is free for The Netherlands, Belgium, UK and Germany.  

5 Delivery
5.1 Lady Plus Fashion assigns the delivery of orders to a distribution centre. Orders will be sent via PostNL, DPD or DHL and are traceable.

5.2 Lady Plus Fashion strives to ship orders that are placed before 17:00 (rest of EU) and 19:00 (Netherlands) the same working day.

5.3 Lady Plus Fashion will do everything possible in order to deliver accepted orders as quickly as possible. If the delivery is delayed – whether by temporary lack of stock or for another reason – or if an order cannot or can only partially be executed, the customer will receive a message with that information. The customer in that case has the right to cancel the remainder of the order in writing. Lady Plus Fashion has a legal delivery term of 30 days. When the customer has not received the order within this term, the customer can terminate the purchase without cost.

5.4 Lady Plus Fashion is not liable for any damage that the customer may suffer because the order is delivered to a faulty residential address given by the customer or due to an error caused by the shipping company. 

6 Returns
6.1 You have the right to return the item(s) you ordered within 14 days of the purchase date without reason. The amount of the returned item(s) will be refunded to you including shippingcosts (when applicable). The item(s) should be returned in its original state, unutilized and in its original packaging together with all delivered attachments. To exercise your right to return your order please contact

6.2 The shipping costs for returns within the Netherlands are at the expense of Lady Plus Fashion. Shipping costs for returns from all other countries are for the customer.

6.3 The following terms and conditions apply to returns:

a) After delivery of your order, the customer has 14 days to return the articles. The customer must fill out the Return Form form and deliver the package with the packing slip, in the original condition, within 14 days after delivery to a PostNL or DPD / DHL service point. After the end of this term, the purchase can no longer be cancelled and the purchase is final. 

b) The goods must be returned in original condition and in the original packaging.

c) Articles sent for return will not be taken back if:
- articles have been worn and/or washed;
- articles smell of smoke, food, perfume, swet or anything else.
- articles are damaged and/or the customer has attempted to repair the damage/breakage themselves;
- the attached article ticket or brand label has been removed
- the disposable seal tag is broken or removed. 

As soon as the return is returned to us according to the rules stated above and has been approved, the customer will receive the refund within 14 days.

Return address within the Netherlands (free) :
Lady Plus Fashion
Antwoordnummer 31006 
2460 VB Ter Aar


Return address International Customers (not free)
Lady Plus Fashion 
Schoterhoek 2

7 Inventory
All clothing is deliverable from inventory. It can, however, happen that an article is temporarily not in stock or that it is sold out. 
This will be maintained on the website as much as possible so that the customer is aware of it. 

8 Guarantee
All our articles have a 2-month guarantee. 

9 Privacy

All personal information will be used exclusively for the completion of the order and will never be made available to third parties.

Business information of Lady Plus Fashion:

Office address (not a visiting address):
Limes 25
3176 TE Poortugaal
Kvk: 58605398
Acct. no.: NL56RABO 0104795034